Far West English Consulting Ltd.: Making Short Answers

Making Short Answers

In this lesson, there are detailed exaplanations of the grammar concepts, field-specific vocabulary, sample sentences and dialogues that are all relevant to Great Customer Service.

Additionally, there is advice about what to do and what to avoid in these situations as well as some common phrases. You will also learn polite English when dealing with complaints from customers.

In the dialogue section, there is an introduction which explains the details of the conversation to you give you some context.

At the beginning of the document there is an introduction about the ATLAS Method available to learn how to use the material. If you are unsure about how to use the material, you can download the full version.

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Sample Vocabulary and Phrases

Describing Customer Service		Good Customer Service
Adjective Sloppy Non-Committed Authoritative Personal Specific Empathetic Polite	Alternate Adjective Careless Vague Bossy Amiable Precise Caring Civil	Like to explain I’d like to explain this to you in more detail. Walk someone through Please walk me through the issue. Help someone with something I will help you with your problem. Assist someone with something I will be happy to assist you with that in 5 minutes. Explain something to someone Could you please explain that to me more slowly. English is my second language. Call someone for someone Would you like me to call our help desk for you? On someone’s behalf Would you like me to call our help desk on your behalf?

Complaint Phrases I’m not impressed. I can’t believe… This is unacceptable. This is the last time I… Why can’t you just… This is outrageous. …then I’ll go elsewhere.	Verb Phrases Change a password Fix a problem Address an issue Investigate a claim Clarify something Explain something to someone Discuss something with someone
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First-time Users As a first time user, you should read the introduction and recommendations to utilize the material in the best way. The full version has all of the instructions and content for the user as well as some relevant links to other documents and methods.	Regular Users As a regular user, you may not want to download all of the instructional content. Perhaps all you want are the activities. In the condensed version you will get all of what is offered in the Full Version, but without the introductions. This saves on document size and printing.


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